Today we took a quick trip to my in-law’s house to deal with some computer issues. This morning, Leslie got a call from her mom about a peculiar popup she was getting on her PC. Every program she tried to open just brought up a window telling her that the file was “infected” with something and that she needed a “security tool” to clean the system. Of course this solution would cost money.
Unfortunately, the problem was so bad that I couldn’t help over the phone. Once I got in front of the computer I realized that I couldn’t even run my favorite spyware / malware removal tool, Malwarebytes. The task manager and msconfig tools were also disabled.
Once I booted into safe mode I was able to run Malwarebytes and clear the issue. (If you are looking for a more detailed tutorial on removing this malware, there is a great guide at howtogeek.com.)
What really concerned me is how real this tool looked. I can see how the average computer user would be sucked into paying for this tool just so that the problem would go away. Essentially the computer is locked down until you pay or learn how to clean your machine.
This is simply another reason I love Apple and the OSX operating system. Since I switched to Apple I have never had to deal with any virus or malware threat — not even once! I think its time that Microsoft either restructure their OS to neutralize these threats, or buy their customers an Apple!
What kinds of computer problems do you commonly deal with?